If you wish to return the order, then please refer to our returns policy.
If we accept your return, we will contact the lender to cancel the credit agreement.
We may not able to cancel the finance if the return falls outside of our returns period.

You will be informed of the decision if the lender declines your application, the lender in unable to share the reason for decline with us.

Applications are usually declined for reasons such as:

• you do not meet the eligibility criteria (see above)
• adverse credit reference agency information
• your credit score
• you are considered to be overcommitted
• your existing account performance with other lenders

The lender will give you the contact details for the credit reference agency used.

They will also give you information on how to appeal the decision if you wish to discuss the matter.

Please note that the lender is unable to discuss this over the telephone due to Data Protection rules.

You should also note that each lender applies its own credit score to applicants so if you have recently been accepted for credit elsewhere this does not necessarily mean that appealing the decision on this basis alone will result in a change of decision.

Dales Cycles Ltd acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Secure Trust Bank is registered in England and Wales 541132.

Registered office:
V12 Retail Finance Limited
Yorke House
Arleston Way
Solihull
B90 4LH.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550.

Dales Cycles Ltd is registered in Scotland SC37712.

Registered office:
150 Dobbies Loan
Glasgow
G4 0JE

Dales Cycles is authorised and regulated by the Financial Conduct Authority. Our registration number is 740575.

Dales Cycles reserve the right to exclude chosen products or services from our finance packages.
These usually include products sold in conjunction with existing offers/vouchers, or sale/reduced items.
If you are not sure whether an item qualifies for interest free credit, please contact us & we will be glad to advise you.

Cycle to Work Scheme

The Basics

Cycle to Work allows an employer to offer an employee a cheaper way to purchase their ideal bicycle.

Choose your bicycle in store, hire it from your employer for an agreed length of time (usually 12 months), and then purchase it for a small percentage of its original price. This usually results in a saving of over 25% from RRP for a standard rate taxpayer. Even greater savings are available for higher rate taxpayers.

The scheme can also be used to purchase relevant safety accessories and clothing for use with the bicycle. For cyclists who already have a bike, some schemes will also allow for “accessory only” applications. Certain accessories are excluding, including but not limited to, computers, aero bars and boot racks.

To find out if you’re registered, ask around your place of work, or with your manager, HR department etc.

The Rules

Employees can choose a bicycle and/or accessories up to a total of £1000. In recent years, some employers have increased the £1000 limit.

After receiving your bicycle and redeeming your voucher, you will pay it back through your monthly wage packet, before tax, netting you an average saving of 25%.

At the end of the scheme you will be given the opportunity to purchase the bicycle. This is usually at 5% of the fair market value of the bicycle. This usually amounts to not much more than the previous monthly payments.

Sale bicycles and accessories are not included for purchase on Cycle to Work schemes. Cycle to Work vouchers cannot be used in conjunction with other existing offers and/or discount codes.